.png){kind=logo}
Pavelcomm Support
For Support Requests, please use the following options below.
Sending a support email
support@pavelcomm.com
-
Use the subject line to describe the issues you are having in a few words, such as “cannot print”, “cannot access website”, or “headset isn’t working”.
-
In the body of the email, tell us more details about your issue and the troubleshooting steps you have already tried.
-
Once you’ve sent your email to our support team, you will receive an email shortly after, stating that our support team has received your ticket and a Service Order has been created.
Calling Pavelcomm
503.223.5008
-
If you do not have internet connectivity, your phone system is down or your computer is not working, please call us immediately.
-
You will always get a live person during business hours!
-
Regular business hours M-F 8am to 5pm.
-
We have 24/7/365 support – if you need support after hours:
-
Call our main number
-
Leave a message in the correct mailbox select IT or voice mailbox based on the issue you are experiencing.
-
Provide your name and company
-
-
Give us a brief description of the problem
-
Provide your direct callback number
-
Once your message is received, an on-call technician will respond within 1 hour. After hour rates will apply.
Service Orders
Once we receive your email or phone call, we will create a service order and dispatch a technician to support you remotely over the phone — or come on-site if needed. We have tools to make remote support possible, so we can see your computer screen with you while we are on the phone.
​
Our goal is to respond within one hour of receiving your support request. For urgent issues or emergencies, please call or indicate in your email for more immediate support.